Details :
Dependable Express is seeking an experienced full-time Customer Service Rep in the Austin area. The hours are Monday through Friday hours will be discussed. Applicant must be proficient and skilled with Microsoft Outlook, Excel and Word. Submit your resume if you are detail-oriented, highly motivated and work well with others. PRIMARY RESPONSIBILITIES -Resolve customer complaints via phone, email, mail, or social media. -Use telephones to reach out to customers and verify account information. -Greet customers warmly and ascertain problem or reason for calling. -Cancel or upgrade accounts. -Assist with placement of orders, refunds, or exchanges. -Advise on company information. -Take payment information and other pertinent information such as addresses and phone numbers. -Place or cancel orders. -Answer questions about warranties or terms of sale. -Act as the company gatekeeper. -Suggest solutions when a product malfunctions. -Handle product recalls. -Attempt to persuade customer to reconsider cancellation. -Utilize computer technology to handle high call volumes. -Work with customer service manager to ensure proper customer service is being delivered. -Close out or open call records. -Compile reports on overall customer satisfaction. -Read from scripts. -Handle changes in policies or renewals. Please email mlindahl@dependableexpress.comPhotos :
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