Details :
Full Time/3rd shift (11:00PM-7:00AM M-F) Near O'Hare Airport Responsibilities: Operations: - Dispatch vendors or independent contractors (ICs) to appropriate locations according to customer requests, specifications and/or needs. - Consult with managerial personnel in order to meet operational goals. - Receive, input, and distribute ON DEMAND work orders, collect proof of deliveries (PODs) and manifests/bill of lading. - Serve as a contact person for all Vendor/ICs within route territories and inform them about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards. - Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory and other dispatch information. - Expedite package, freight or product sorting, moving, bagging, palletizing, loading, unloading and other various warehouse duties. - Determine response needed to effectively and appropriately deal with emergencies, accidents and breakdowns. - Communicate Chain of Custody standards. - Answer incoming telephone calls and prioritize accordingly. - Adhere to Policies and procedures as defined in the Employee Handbook. - Other duties/tasks as assigned. Customer Service: - Ensure timely and efficient courier service for customers according to specified ON DEMAND requests. - Confer with customers or supervisory personnel in order to address questions, problems and/or complaints, exercising the utmost courtesy, respect and professionalism at all times. - Keep customers notified and regularly updated of any changes affecting their expectations. - Maintain appropriate customer data and file paperwork or electronic files accordingly. Qualifications: - HS/GED or equivalent experience required. - Associate degree or other vocational/technical school training, beyond High School, is preferred. - Excellent verbal communication, articulation and problem solving skills mandatory. - Computer skills including MS Word, Outlook, Excel and general web mail applications. - Interpersonal skills: ability to foster teamwork and motivate/coach others. - General knowledge of local and regional Greater Chicagoland metropolitan geography. - Knowledge of principles and processes for providing quality customer service. - Ability to operate a fork lift required. Must be able to lift up to 75 lbs. - Accurately and quickly read maps - Decisive and steadily mannered under pressure and time constraints. - Must pass pre-employment criminal background check and drug screen. - Must be willing to be On-Call one weekend per month. Please respond with résumé.Photos :
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