Details :
The successful candidate for the role of dispatcher must have a robust background in both scheduling and dispatching. They should possess extensive knowledge of the New England region and demonstrate the ability to flourish in a fast-paced environment that requires adherence to strict timelines. This is a hybrid position so applicants must live in the New England area in order to apply (Mass or NH). Schedule and dispatch drivers, and vehicles to appropriate locations according to predetermined schedules, customer requests or immediate needs · Relay information from drivers to customers and appropriate internal departments · Use telephones, email and text messages to contact drivers and internal departments · Keep and organize job details, customer requests, completed jobs, and customer charges for work performed · Answer all calls and prioritize according to urgency, timeliness and importance · Monitor the route and status of drivers to coordinate and prioritize their schedule · Provide drivers with information about orders, traffic, obstacles and requirements · Demonstrate a strong working knowledge of vehicle capabilities, geography, and job scheduling · Answer customers inquiries for new orders, existing orders and pricing · Use computer systems to manage dispatch drivers, record customer order details, create jobs and pricing information · Adhere to strict delivery deadlines · Effectively manage own workload, and work independently Outstanding customer service skills · Bachelor’s degree preferred · 5 years of prior dispatching experience · Reliable internet service and a home work environment free from interruptions for remote work. Ability to travel into the Nashua, NH office2 days a week. · Sound judgement with the ability to think on your feet and solve problems, as they arise, daily · Ability to work independently but self-aware enough to seek help when needed · Ability to multi-task, organize and prioritize work and meet tight timelines · Extremely proficient in dispatching software or ERP systems, Microsoft Word, Excel and OutlookPhotos :
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